Do You Communicate or Just Pass Information?
Self help article
self help article
by Peak Performance Coaching

Self help coaching resources – a recommended site to visit:

Life is filled with instant communication methods including telephone, fax, the internet and e-mail. Do we use these methods to engage in real communication? Or are they just ways to pass information?

I’ve found it interesting to examine the distinction between information and communication. The dictionary defines these two words similarly however, a closer examination reveals subtle differences.

Information is really just the passing of knowledge or intelligence and can take the form of facts, experience or opinion. Information does not require, and may not even allow for, response.

Communication also passes knowledge and intelligence, and it infers not just the sending of information, but additionally, receiving, understanding, and responding to what was initially sent.

Many businesses and organizations identify communication as an area they want to improve. Here are a few tips to help you make sure your business communication, AND information passing are effective.

Get Your Message Out Through A Combination of Channels In the field of adult education, it is well known that it may take 6 or 7 attempts at passing information before the person actually ‘learns’ the lesson or ‘gets’ the message. Memos, meetings, forums, training sessions, procedure manuals are all good, remembering that face-to-face communication is most effective.

Paint A Clear Picture of The Target We all have different life experiences that shape our perceptions and expectations. Never assume that someone else knows what you mean when you give directions. Sometimes you’ll need to SHOW people what you want.

Be Clear and Specific when making a request of others. Which of the following two ways of asking is more likely to get the desired result?

“It sure is hot in here,” or “Would you turn the thermostat down a bit, please?” Check for Understanding We’re usually so sure our message has been clear we fail to check. We think our message is so obvious it’s a waste of our valuable time to make sure we’ve been understood. Take the time to ask the other person how they plan to proceed, or what steps they’ll take in completing the task we’ve given them. Ask them to repeat the expected standards you’ve outlined. Ask how they’ll know they’ve done the work correctly.

Training employees doesn’t seem to end. Formal training when an employee is new to the job is important. So is continual effort to ensure your employees are meeting your standards and expectations.

========================================

We recommend that you visit this site for

your Peak Performance Coaching

click here to visit: http://www.peakperformancecoaching.com

Back to Top of page

======================================================

SITE DISCLAIMER: The self help resources on this site are not intended to be a substitute for therapy or professional advice. While all attempts have been made to verify information provided in this publication, neither the author nor the publisher assumes any responsibility for errors, omissions or contrary interpretation of the subject matter herein. There is no guarantee of validity of accuracy. Any perceived slight of specific people or organizations is unintentional. This website and its creators are not responsible for the content of any sites linked to.

The contents are solely the opinion of the author and should not be considered as a form of therapy, advice, direction and/or diagnosis or treatment of any kind: medical, spiritual, mental or other. If expert advice or counseling is needed, services of a competent professional should be sought. The author and the Publisher assume no responsibility or liability and specifically disclaim any warranty, express or implied for any products or services mentioned, or any techniques or practices described. The purchaser or reader of this publication assumes responsibility for the use of these materials and information. Neither the author nor the Publisher assumes any responsibility or liability whatsoever on the behalf of any purchaser or reader of these materials.

====================================================
Back to Prosperity self help Directory Home page….